9c

Jul 18, 2011 by

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  1. When the recession srttaed (in the book) I knew Starbucks was going to take a big hit because it’s such a luxury brand of coffee so people would cut back but I didn’t know Starbucks closed stores AND laid off a bunch of people in offices! I could tell in the book Schultz was absolutely torn up about it and I wasn’t surprised when he handled the lay-offs and closings with such compassion for the employee’s well being afterwards. For a lot of CEOs I’m sure a couple hundred lay-offs wouldn’t be too bad and they probably wouldn’t be that upset but to Schultz they weren’t just employees to him, they were people and I quite like that about him; the fact that he cares.Also! With the Sorbeto failing I was kind of upset because now I really want to try one! They look so yummy and I hope he tries again with them because he peaked my interest for sure about that.

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