Guidance      This is a simple reminder that when I have not done something satisfactorily or right to suit someone (or others), and there's a protest or complaint, it's a crisis for me.   I am on alert to make it right one way or the other.   Edgy unreasonable people invite me to step outside, determine what works, and do just that, impersonally.   Court proceedings often involve unreasonable people, and unreasonable people find other ways to annoy me too.   It's my job to not be annoyed...